Triple Zero Victoria service failing people, say can’t rely on it anymore

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A report into Victoria’s ambulance service failings has been slammed as “too little too late” by families who have lost loved ones or were left waiting for help.

The state’s Emergency Services Telecommunications Authority (ESTA) will be completely overhauled, rebranded and will be now known as Triple Zero Victoria.

Young parents Ashley Walter and Tamika Franklin were forced to make a lifesaving decision last week when their 15-month-old son Lawson stopped breathing in his cot.