Home News Service NSW check-in solution goes live statewide

Service NSW check-in solution goes live statewide


Checking in at venues across the State is about to get easier and safer for customers and businesses, thanks to the NSW Government’s check-in solution going live Statewide, following a successful trial.

The Service NSW app has been retooled to include a QR code to allow customers to check in at hospitality venues and Service NSW Centres across the State, ensuring contact tracers can quickly access customer details and keep people safe.

Minister for Customer Service Victor Dominello said customers should download the latest version of the app.

“Customers can already use their Service NSW app to complete a number of transactions, so it makes sense for them to be able to use it to check-in to venues as well,” Mr Dominello said.  

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“The app is safe, easy to use and helps NSW Health officials contact customers quicker in the event of a COVID-19 outbreak by providing them with more accurate records.

“The check-in automatically captures the date, time and location, and securely stores them on a NSW Government database for the sole purpose of contact tracing. After 28 days, the data is destroyed.

“We will work closely with industry to encourage them to adopt our QR code. The service is free for businesses, and helps them comply with their obligations under the Public Health Orders.

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“This is another example of the government delivering data infrastructure to help customers and businesses get on with day to day life as we navigate a safe path through this pandemic.”

Almost 400 businesses participated in the trial in Dubbo and at a number of NSW venues owned by hospitality group Merivale. The trial was subject to an independent privacy review and its findings supported the decision to proceed with a Statewide rollout. More than five million customers have a MyServiceNSW Account and about 2.2 million customers have the Service NSW app on their mobile phone.