Australia Post has recorded group revenue of $4.80 billion, created on the back of the strongest parcel volumes in the service’s 213-year history.
The postal service today reported a 10.4 per cent lift in group revenue alongside a 13.6 per cent lift in parcels and services revenue of $3.87 billion.
In a sign of the changing landscape of mail, revenue from letters contributed just $935 million to the group’s entire revenue.
Australia Post said COVID-19 restrictions locked down approximately 15 million people, leading to the strongest parcel volumes in the organisation’s history.
“Despite the network challenges associated with having thousands of team members needing to isolate during this critical time, our people continued to deliver to communities across the country,” Australia Post said in a statement.
The group’s CEO Paul Graham said one of the biggest challenges was serving Australians who were forced to isolate while also managing a workforce that lived under the same isolation rules.
“Just like many businesses around the country, we have dealt with unprecedented challenges over the past year, but the ability of our people to adapt during ongoing challenges presented by the COVID-19 pandemic has been nothing short of remarkable,” Mr Graham said.
“Together, we worked tirelessly to manage the health and wellbeing of our people, with isolation rules and travel restrictions across different states and territories all carrying different challenges – while our people remained resilient and delivered for our communities.
“I want to thank all of our people for the spirit they’ve shown and their willingness to get the job done for our customers. It is a credit to all of our team members in processing, delivery, customer service, our Post Offices (including Licensed Post Offices) as well as our contractor partners.”